Shipping & Delivery

DELIVERY:

Please note that all orders placed before 1pm will have that day included as a working day, all orders placed after 1pm the first working day will be classed as the next day after the order is placed. Order cut-off times are provided as guidelines only and do not take into account any possible delays caused by payment authorisation.

We aim to dispatch all UK orders within 7 days except for sale periods where it may take up to 48 hours. All UK deliveries usually arrives within 7-10 working days, however, please allow up to 7 working days.

All UK deliveries are FREE unless opted for EXPRESS 1-2 working days delivery will be charged at £5.99 after the order has been fullfiled.

Apart from the standard delivery option, all other delivery options require a signature upon delivery of the goods, If you are not in to receive the goods  then a collection card will be left for you to collect your parcel from your local depot if you fail to collect your parcel then the items will be returned back to us and you will have to pay for the postage of your goods again.

MLML will refund your returns shipping cost should you wish to return or exchange your item.

For all orders from outside the UK please follow the postage price guidelines as shown below:

DHL/FED ex/UPS Europe:  £24

 Balcan countries, Scandinavian countries, Switzerland, Monaco £24

DHL/FED ex/UPS Rest of World: £39

South America, African countries, Middle East, Kazakistan, Uzbekistan, Turkey £39

Central Asia, United Arab Emirates, Australia, New Zealand, China, Japan £39

Usa, Canada £39

 

CUSTOMERS IN THE  EU, US & CANADA.  

INFORMATION ON IMPORT DUTIES

For customers in the EU, US & Canada, prices for each item are shown as Delivery Duty Unpaid (DDU). This means that when shopping from carlottagherzi.com (and you are shipping to an address in the US/EU) or shopping from boutiques outside of Canada (if you are shipping to an address in Canada), all import duties are not included in the price you see online and you will receive a duty bill from the shipper to receive your item.

Delivery outside the UK may be subject to local import taxes, which are the customer’s responsibility where they apply. If so you will be contacted once your items are in customs to let you know the cost. Alternatively, you will be required to make a payment of import or customs duties upon delivery. It will be your responsibility to pay the necessary charges for the goods to be released. Please be aware that if you choose not to pay the import taxes we reserve the right to charge you any additional costs incurred by MLML london.

mlmllondon.com ships to EU, US and Canada using DHL/Ups/ Fed ex and you will be able to track your order at any time. We are aiming to provide more delivery locations soon.
You may return your order for free, for any reason, within 10 days of receipt, for a full refund. And we’ll collect your return via our logistics partners. Please see our return policy for further info.

We are unable to redirect orders once the merchandise has been dispatched.