Delivery and Returns
Please note that all orders placed before 1pm will have that day included as a working day, all orders placed after 1pm the first working day will be classed as the next day after the order is placed. Order cut-off times are provided as guidelines only and do not take into account any possible delays caused by payment authorization.
We aim to dispatch all UK orders within 24 hours with the exception of sale periods where it may take up to 48 hours. All UK deliveries usually arrives within 2-3 working days, however please allow up to 7 days.
All UK deliveries are FREE.
Apart from the standard delivery option, all other delivery options require a signature upon delivery of the goods, If you are not in to receive the goods then a collection card will be left for you to collect your parcel from your local depot if you fail to collect your parcel then the items will be returned back to us and you will have to pay for the postage of your goods again.
MLML will refund your returns shipping cost should you wish to return or exchange your item.
For all orders from outside the UK please follow the postage price guidelines as shown below:
INFORMATION ON IMPORT DUTIES
DHL Europe: £20
DHL Rest of World:
Russian Federation, Balcan countries, Ukraine, Scandinavian countries, Switzerland, Monaco £25.45
South America, African countries, Middle East, Kazakistan, Uzbekistan, Turkey £45.91
Central Asia, United Arab Emirates, Australia, New Zeland, China, Japan £38.40
Usa, Canada £30.86
CUSTOMERS IN THE US & CANADA
For customers in the US & Canada, prices for each item are shown as Delivery Duty Unpaid (DDU). This means that when shopping from MLMLLONDON.COM (and you are shipping to an address in the US) or shopping from boutiques outside of Canada (if you are shipping to an address in Canada), all import duties are not included in the price you see online and you will receive a duty bill from the shipper to receive your item. VAT is not included in the price you pay.
Delivery outside the European Union may be subject to local import taxes, which are the customer’s responsibility where they apply. If so you will be contacted once your items are in customs to let you know the cost. Alternatively you will be required to make a payment of import or customs duties upon delivery. It will be your responsibility to pay the necessary charges for the goods to be released. Please be aware that if you choose not to pay the import taxes we reserve the right to charge you any additional costs incurred by MLML LONDON.
MLMLLONDON.com ships to UK, EU, US and Canada using DHL and you will be able to track your order at any time. We are aiming to provide more delivery locations soon.
You may return your order for free, for any reason, within 10 days of receipt, for a full refund. And we’ll collect your return via our logistics partners. Please see our return policy for further info.
We are unable to redirect orders once the merchandise has been dispatched.
EXCHANGE & RETURNS:
If you are not satisfied with your purchase then please e-mail us on email@example.com to let us know if you would like to exchange or return the item(s).
Please note that item(s) must be returned within 7 working days from receipt, in order to do this you must follow the guidelines below:
• The item(s) must be unused
• The item(s) must be unmarked
• The item(s) must not be ripped
• The item(s) must be sent back with all branded promotional materials intact
• Please ensure that you package the item securely so that it arrives with us without sustaining any damage
Please note that sale items can only be exchanged and are non refundable.